Cancellation Policy
Cancellation Overview
Cancellation terms depend on the service booked, travel date, supplier conditions and payment stage. Sambara shares the applicable cancellation policy before payment because hotels, airlines, transport providers, guides and permit offices may each have different rules.
Unpaid inquiries can usually be cancelled without cost. Once a booking is confirmed, some parts may become non-refundable immediately, especially flights, permits, high-season hotels, special group departures and services paid to third-party suppliers.
General Approach
- Unpaid inquiries can be cancelled any time.
- Confirmed hotel, flight or permit costs may be partly or fully non-refundable.
- Refunds, when available, are processed after supplier confirmation.
- No-show cases are normally non-refundable.
- Date changes depend on availability and supplier rules.
- Bank, gateway or currency-conversion charges may not be refundable.
Date Changes
If a guest needs to change dates, Sambara will check whether hotels, vehicles, guides and flights can be moved. A change fee or fare difference may apply. Peak season, festival dates and fixed group departures are more difficult to change than private low-season trips.
Travelers should request changes as early as possible. Last-minute changes can create supplier penalties even when the reason is genuine.
Weather and Flight Disruption
Nepal domestic flights and mountain-view activities can be affected by weather. Sambara recommends buffer time, especially before international departures. If weather changes a route, the refund or replacement option depends on the airline or supplier rule attached to that service.
Road delays, landslides, traffic controls and local notices may require timing changes. The team will assist with practical adjustments, but additional hotel nights, meals or transport can create extra cost if they are outside the booked package.
How to Cancel
- Send cancellation requests through the same official channel used for booking.
- Include booking name, travel date, service name and payment reference.
- Wait for written confirmation of supplier penalties and refundable balance.
- Keep all messages and receipts until the case is closed.
